Returns & Refunds
We want you to feel confident when shopping with Viedan. Here's everything you need to know about returns, refunds, damaged items, and order concerns.
We Want You to Be Happy With Your Order
If there is a problem with your order, please contact us as soon as possible. Our team will review your request and help determine the appropriate next step.
Return eligibility may depend on the condition of the item, the reason for the return, and when the request is submitted.
Return Request
Contact us with your order details if you need to request a return.
Item Review
We'll review the details of your request and provide the appropriate instructions.
Refund
If your return is approved, the applicable refund will be processed according to our policy.
Please Keep Your Item in Its Original Condition
To help us process your request, please keep the item in the condition in which it was received and retain the original packaging where possible.
How to Request a Return
Follow these simple steps if you need assistance with a return.
Contact Us
Contact our team and provide your order number and details about the item you would like to return.
Wait for Instructions
Our team will review your request and let you know what to do next.
Send the Item
If your return is approved, follow the return instructions provided by our team.
Receive Your Refund
Once the return has been reviewed and approved, your refund will be processed according to the applicable policy.
We're Here to Help
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible. Include your order number and, where helpful, photographs showing the issue.
A Few Things to Keep in Mind
Contact Us First
Please contact us before sending an item back. This helps us provide the correct return instructions.
Original Condition
Returned items may need to meet applicable condition requirements before a refund can be issued.
Refund Timing
Refund processing time can vary depending on the return review and the payment method used for the original purchase.
Shipping Costs
Return shipping responsibilities may depend on the reason for the return and the circumstances of the order.
Have a Question About a Return?
Contact our team with your order details and we'll be happy to help you with your request.
Contact Us →